KUALA LUMPUR, Malaysia, 16 October 2023 – MYAirline has announced in a press conference today that it is acknowledging all issues associated with the airline’s decision to suspend operations and that it has taken steps to ensure the recovery of the airline.
"We acknowledge and understand the frustration experienced by our passengers," Dato’ Sri Azharuddin A. Rahman, MYAirline’s Interim Accountable Executive emphasized. "This situation arose due to our lack of a contingency plan, compounded by a last-minute investor withdrawal."
MYAirline also acknowledges its communication shortcomings with both the Malaysian Aviation Commission (MAVCOM) and the Civil Aviation Authority of Malaysia (CAAM), specifically our failure to engage with authorities and passengers in a timelier manner before deciding to temporarily suspend our operations.
The abrupt action was taken out of a genuine concern for the safety of our passengers and employees on a flight that operated from Wednesday night to early Thursday morning. "We issued the suspension notice at 0530 on Thursday morning," Dato’ Sri Azharuddin A. Rahman explained. "While we promptly canceled the morning wave flights on Thursday, we acknowledge that some passengers on later flights were already at the airport, and this was an oversight on our part."
We extend our profound gratitude to Malaysia Airports Holdings Berhad for their invaluable assistance during this period when we were unable to do so ourselves. Our appreciation also goes out to industry partners including AirAsia, Batik Air, Malaysia Airlines, FireFly, the Airports of Thailand, and the Civil Aviation Authority of Thailand (CAAT).
"We observed the efficient response of MAVCOM and Malaysia Airports Holdings Berhad (MAHB), who swiftly managed the situation by rerouting our affected passengers to alternative carriers," Dato’ Sri Azharuddin noted. "We are grateful for MAHB's support, including the provision of meal and accommodation assistance to the affected passengers."
Our highest appreciation and gratitude to YB Anthony Loke Siew Fook, Minister of Transport Malaysia for his guidance and advice in finding the solution to this problem.
MYAirline has been proactively addressing these issues through a series of meetings, making ongoing efforts to rectify errors and oversights in all areas as we strive to restore normal operations.
Once again, we encourage all affected passengers to contact us at firstname.lastname@example.org to initiate the refund process. We have established a hotline at 03-8966 2522, operational from 7 am to 6 pm daily, to facilitate the refund process and provide assistance as needed.
Status of MYAirline Staff
Staff welfare remains our top priority. As soon as funding is secured, we will prioritize statutory payments and staff' September salaries. It is important to note that all staff members remain under MYAirline employment, with no one is placed on unpaid leave or been terminated to date. We have met the Ministry of Labor to update them on this matter.
Dato’ Sri Azharuddin also provided an update on the status of key personnel in higher management, confirming that Stuart Cross has resigned and is no longer an employee of MYAirline.
MYAirline has initiated a Service Recovery Plan and Business Continuity Plan under the leadership of Dato’ Sri Azharuddin and relevant department heads, with a focus on improvements and increased accountability. A reprioritization of objectives will also be done and announced once recapitalization is completed.
In relations to the potential investors, MYAirline is actively exploring strategic partnerships, having received several proposals. All these proposals are going through detailed evaluation and due diligence. It is important to note that discussions with lessors are ongoing to retain our aircraft.
We will continuously provide timely updates to our staff and media as developments unfold.
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