General Questions

Where can I book my MYAirline flight ticket?

You can go to our website, mobile app, or sales counter at the airport to book your flight tickets. Online booking closes four (4) hours before scheduled flight departure time. Our sales counter closes one (1) hour before departure time.


How can I check my flight status? 

You may check your flight status at


How should I fill up the guest and contact details when booking a flight? 

As you fill-up the guest details when making a flight booking, please ensure that your name is spelt correctly and mandatorily identical to the spelling in your passport, visa, national identification card (ID), and other travel documents. 


Name on the Passport /
Identification Card

Given Name

Family Name /

 Mohd Noor Ahmad Bin Mohd Ali   

 Mohd Noor Ahmad

 Bin Mohd Ali

 Sunita A/P Kumar



 Alice Lim Su Ye

 Alice Su Ye


 Ng Ah Moi

 Ah Moi


 Juan M. Dela Cruz


 Dela Cruz

 Chalita Sakornchan



 Nguyen Ho Minh Lam

 Ho Minh Lam


Unique Names

Our system does not accept symbols or special characters in our guests' names for instances; 

1. Names with alias (@)

     For those travelling domestically, if your name is spelled with a  ‘@’ or second name in your
     identification Card, remove the ‘@’ , insert a space between the two names OR fill up the first


Name on the Passport /
Identification Card

Given Name

Family Name /

 Aliff@Imran Bin Ahmad

 Aliff Imran

 Bin Ahmad

 Manimala A/P Murthy@Muthu   


 Murthy Muthu

 Lim Swee Teng @ Lim Swee Tin 

 Lim Swee Teng

 Lim Swee Tin

Note: If you are travelling internationally, we encourage you to fill up your name identically as per your passport. 

2. Names with hyphen

    If your name is spelled with a hyphen ‘-’, please replace it with a space:


Name on the Passport /
Identification Card

Given Name

Family Name /

  Laura Applebee-Jones


 Applebee Jones

  Lim Ker-Hoong  

 Ker Hoong


3. Singles Names

    If your name only consists of a single name, e.g: Suryadi, please fill up the "Family Name /
    Surname” field with the same name filled up in the  “Given Name” field. 


Name on the Passport /
Identification Card

Given Name

Family Name /




Name Change & Correction
Changing names on your booking to another person is not allowed once your booking has been confirmed. As such, please check that all your details are correct before booking your flight.

Sometimes, minor errors or misspellings occur in the guest's name on the flight booking. 

Telephone & Contact
It is very important that you insert your country dialling code before your telephone contact.


Can I purchase baggage allowance less than 24 hours before departure? 

Yes, you can purchase baggage allowance from our website or mobile app via Manage Booking, at the airport sales counter, or via Live Chat on our website. but make sure you purchase your baggage allowance at least four (4) hours before your flight’s scheduled departure time – after that, you will not be able to do so.

Purchase of baggage weight within 4 hours from the departure of your flight can only be made at the airport checking counter. Passengers may only purchase a block of 15kgs at the airport. Any excess weight beyond 15kgs will be charged on a per kilo rate basis.

Passengers with pre-booked baggage weight and who have excess will also be charged for the excess on a rate per kilo basis.


How do I find my booking? 

A copy of your flight itinerary will be sent to the email address that you entered during the booking. If you are unable to find your booking, please contact your bank or retrieve an online bank statement to check if any transactions were charged, and:

  1. If there were no transactions identified in 24 hours from the time of your booking, your transaction was not successful, and you will need to make a new booking.
  2. If the transaction was charged, there may have been an error in entering your email address while making your booking. Please reach us via Live Chat for immediate


How many passengers can I include in a single booking? 

You may book up to nine (9) passengers in a single booking. To book additional passengers, please repeat the process to create a separate booking.


If my passport expires in less than six (6) months, can I still travel?

Unfortunately, no. It is compulsory for all passengers to carry a passport that is valid for more than six (6) months when travelling internationally. Please ensure that your passport is renewed before travelling.


How do I request a wheelchair?

You may pre-book a wheelchair at least four (4) hours prior to departure via Live Chat. However, please be informed that the availability of a wheelchair is subject to availability.


How much will I be charged for a wheelchair?

Please click on our Fare & Fees page for the wheelchair charges.


Does your aircraft have bassinet seats?

Unfortunately, no bassinet seat will be provided on our flights. However, you are allowed to bring your own child safety seat according to our approved specifications. An extra seat must be purchased for the child restraint device. For more information, go to our Infant / Child page. 


Can I travel while pregnant?

Yes, you can. If you are less than 35 weeks (about 8 months) pregnant, you can travel with certain conditions applied:

  • Pregnancy up to 27 weeks (inclusive):

You are required to sign a Release and Indemnity Form to be allowed carriage.

  • Pregnancy 28 weeks to 34 weeks (inclusive):

You will be required to produce a doctor's letter confirming that you are fit to travel. The doctor’s letter MUST be issued within seven (7) days of the scheduled flight departure date. You will also need to sign a Release and Indemnity Form.

  • Pregnancy above 35 weeks

You will not be permitted to travel on any flight for health and safety reasons.


If I have an alias or a second name, which name should I use during booking?

Your name should be identical to the name in your passport, visa, and/or other travel documents needed for your identification at both check-in and arrival at your destination.


What travel documents must I provided for my flights

For Domestic Flights 

  • Malaysian adults are required to produce their original identity
  • Malaysian children may be required to produce either original birth certificates or MyKid
  • All travellers on flights must posses valid passports with at least six (6) months of validity and the applicable valid visas.

For International flights

  • All travellers on international flights must posses valid passports with at least six (6) months of validity and the applicable valid visas.


Who do I contact if I have any enquiries about my booking?

You may reach out to us via Live Chat. Our Live Chat agents will be available from 0900 to 2100 daily, Malaysian Time (+8 GMT).



Infant / Child

What is an Infant Fee?

You may choose to pay an Infant Fee to allow your infant to sit on your lap, instead of purchasing a seat for them. Only infants between 8 days old to 2 years old at the time of travel will be eligible. If your child is above 2 years old, they are not eligible and you will be required to purchase a seat for your child. 


What does the Infant Fee cover?

The infant fee covers only the infant and not additional baggage. You may bring one (1) extra bag for baby-related items (in addition to your cabin baggage allowance) up to a total of 3 bags. However, the total baggage cannot exceed 7kg. 


Can I use the Infant Fee together with a portable cot, infant carrier or child safety seat?

You cannot use the Infant Fee together with a portable cot, infant carrier or child safety seat, as the item will be required to be placed on a separate seat.


If I choose the Infant Fee, does my baby need to be strapped to me via a baby harness?

There is no need to use a baby harness. The baby will be provided a second seatbelt to be strapped to the parent prior to take-off.


Are infants allowed on MYAirline flights?

Yes, infants aged 8 days and above are permitted carriage on our flights. A child that has not attained its 2nd birthday is defined as an infant.

The infant should also be accompanied by an able-bodied adult who shall be responsible for the infant. As a safety precaution, one (1) adult is allowed to travel with only one (1) infant.


How do I add an infant after my booking is confirmed?

To add an infant to your booking, please reach out to us via Live Chat for our assistance. However, you may also proceed to our airport sales counter or upon check-in at the airport check-in counter to add an infant travelling with you, at least One (1) hour before your scheduled flight departure time and it is subjected to the availability.


Can I book add-ons for my infant like baggage and meals

No, you cannot book add-ons for your infant separately from your main booking. Please book these add-ons through your main booking. When booking add-ons, you can request for up to two (2) portions of the in-flight meal. You can also book an extra seat to accommodate a child car seat for your infant. Read more about our policy on child car seats at our Infant / Child page


How do I check-in for my infant?

When you check-in for the accompanying adult, if during the booking process you have indicate that you are travelling with an infant, the infant will be checked in automatically at the same time. Make sure you have mentioned that you are travelling with an infant in your booking process.


What travel documents do I have to bring for my infant?

Please make sure you bring along your infant’s identification card or original birth certificate for domestic flights. For International flights, you must have your infant’s passport with at least 6 months of validity along with any applicable valid visas.


Is there a separate boarding pass for my infant?

When you print the boarding pass for the adult after performing web check-in, the infant boarding pass will be in the same page as a separate attachment.


What if I want to remove the infant from my booking?

Once your booking has been confirmed and paid for, you will not be able to remove the infant from it.


How many infants can I add to one booking?

Each adult may add one (1) infant. For example, if there are five (5) adults in the booking, you can add up to five (5) adults in the booking, you can add up to five (5) infants. However, there is a maximum number of infants allowed on each flight as we only carry a certain number of infant life vest on board. 


Can I still add an infant after web check-in?

Yes, you can. To add an infant, please reach out to us via Live Chat for assistance.


Can I add an infant at the last minute?

You may add an infant up to four (4) hours before departure. MYAirline limits the number of infants allowed on each flight as we carry a certain number of infant life vests on board each of our aircraft. So, if possible, book early!


What is the baggage allowance for infants?

There are no baggage allowances for infants, but baby strollers / buggies / prams can be carried free of charge as a check-in baggage, provided they are being used by an infant and/or child that is travelling. Otherwise, a check-in baggage allowance must be pre-booked.


Can I use my baby stroller until the boarding gate?

Baby strollers/buggies/prams may be used until the boarding gate before they are checked into the aircraft hold. Depending on the local procedure at the airport you arrive at, the baby strollers/buggies/prams can be made available at the bottom of the steps, outside the aircraft door or at the baggage carousel.


Can I take a child's car seat onboard the aircraft?

You can carry a child's car seat / additional postural support (child restraint device) onboard the aircraft, according to our approved specifications. An extra seat must be purchased for the child restraint device.

These are the approved specifications for a child restraint device:

  1. The restraint device shall have a proper and well-defined shell (e.g. plastic frame) where the under-structure is securely attached showing no signs of
  2. It must be designed to carry a child between one (1) year old to four (4) years old and up to 18 kilos in body
  3. The design of the restraint device should be such that a child may be easily and quickly secured in or removed from.
  4. The restraint device shall not be placed at any emergency exit rows and be forward-
  5. The restraint device ideally shall occupy a window seat position and the accompanying adult shall occupy the seat next to the infant.
  6. Only one (1) restraint device is allowed to be placed in a row of 3 seats and shall be firmly secured by means of the adult seat belt on which it
  7. The restraint device shall not be installed with the aircraft seat belt over the child and the device itself.
  8. The infant shall be secured in the restraint device with the seat back upright during take-off, landing, turbulence and whenever the “Fasten Seat Belt” sign is
  9. During the safety briefing for priority guests, Flight Attendant should brief the parent/guardian that in the event of an evacuation, only the infant is to be
  10. Should a car seat be used for an infant, the adult shall pay for the seat on which the car seat would be placed
  11. Booster-type child restraint devices are NOT permitted for use on MYAirline aircraft at any


Are children allowed to travel alone?

Children aged below 12 on the day of departure are not allowed to travel alone unless they are accompanied by a person who is at least 18 years old or above (on the day of departure). Children must be seated next to the adult whom they are travelling with.

Children aged above 12 but below 16 on the day of departure can travel alone. If they are travelling alone, they will be classified as Young Passengers Travelling Alone (YPTA) and will be subject to rules set by MYAirline for their own safety.


Young Passengers Travelling Alone (YPTA)

Children between the age of 12 to 16 years old on the day of departure are considered as Young Passengers Travelling Alone (YPTA).


Domestic International


  • They must not be seated at the emergency exit row.

 Airport Handling

  • YPTA will be accepted for carriage only after the parents or guardian have signed our Release and Indemnity Form for Acceptance of YPTA (available at the check-in counter).  
  • Parents or guardians must remain at the airport until the flight has departed. This is to ensure that the YPTA is not left unattended in case of flight delays or cancellations
  • Pre-boarding or meet-and-assist service will NOT be provided. 

Please note that:

  • A YPTA is not considered as an adult and cannot accompany children below 12 years old.