Flight Interruption

When will I know about interruptions to my flight?

An SMS or email will be sent to you. So, it is important that you keep your email and phone details up to date in your booking.

 

If I miss my connecting flight or hotel reservation due to a flight rescheduled by MYAirline and I've already paid, what should I do?

We will try our best to provide assistance upon the discretion of the airline as a part of our service recovery process. MYAirline is not liable for the loss of hotel bookings as a result of rescheduled flights. For assistance, please reach us via Live Chat on the website.

 

I haven’t received any notification from MYAirline even though I know my flight is being moved or cancelled. What should I do?

Please contact us via Live Chat. You will need to provide your booking reference number and contact details.

 

Will my pre-booked meals, seats, baggage, and insurance be retained?

Yes – your pre-booked baggage will remain as per usual. While for meals and seats, we will try our best to give you the same on new flight, failing which we will refund you the value of the service.

 

Why can’t I request to move my flight to a future date?

You can request to move your flight to an earlier or later date, it may need to meet certain time frames, depending on what you have been advised. E.g., it may need to fall within fourteen (14) calendar days before or after your original booking date.

 

Can I change to completely different departure & arrival destinations?

This is not part of our standard service recovery option.