Medical Condition or Illness

Can I still travel if I'm sick?

We understand that unexpected situations arise involving illness or medical procedures that can disrupt your travel plans.

You can still fly if you are sick but before you fly, you may be required to produce a medical certificate to certify that you are fit to travel depending on the type of medical condition / illness.

Medical conditions / illnesses that require a medical certificate to travel

Passengers with a medical condition / illnesses below are required to produce

A valid medical certificate dated no more than seven (7) days from the date of travel AND
Sign a Release and Indemnity form upon check-in confirming that they are fit to

Illness	When may passengers travel?
Chicken Pox	5 days after the rash first appeared, providing the spots are scabbed over
Measles	5 days after the rash first appeared
Mumps	5 days after the swelling first started
Rubella	5 days after the rash first appeared
Tuberculosis	If medical certificate proves that the passenger is not infectious
Whooping Cough	5 days after starting antibiotic treatment or 3 weeks after the onset of symptoms if not treated

For the safety of other passengers, we reserve the right to deny boarding passengers suffering from infectious, contagious or chronic diseases at our sole discretion.

Passengers with specific requirements requiring special assistance and passengers with medical conditions / illnesses including those that may require administering or carrying medication / syringes onboard are requested to contact us via Live Chat least 48 hours before the scheduled flight departure date to make prior arrangement for the type of special assistance required.

Medical conditions / illnesses that do not require a medical certificate to travel

As long as the condition or injury is stable and the passenger feels well, the following medical conditions / illnesses listed below do not require proof of a medical certificate:

Paralysis
Motor Neuron Disease
Multiple Sclerosis
Parkinson
High Blood Pressure or High Cholesterol
Diabetes
Blood disorders (provided no oxygen is required)
Epilepsy (only if you have not had a seizure within 24 hours prior to your flight departure time)
Arthritis
Insect Bites
Minor injuries such as: toe and finger injuries; twisted ankles; pulled muscles; small cuts
Sunburn
Hepatitis B or C
Dengue fever
Viral Meningitis
Malaria
Cholera – when the symptoms have settled and passenger feels well enough to travel and the public health authority in the destination country allows travel
Hepatitis A – when passenger feels well enough to travel
Shingles – if the rash is not weeping or is covered
Yellow Fever – Once the passenger feels well enough to travel and the public authority in the destination country allows travel
Flu - once the symptoms have resolved.

For any of the following, medical conditions / illnesses,

A heart attack or angioplasty
Deep Vein Thrombosis (DVT) or Pulmonary Embolism (PE)
Stroke (CVA) or head injury
Surgery on the heart, chest or abdomen
Joint replacement or

A passenger does not need to show any medical certificate as long as it has occurred more than three (3) months prior to the applicable flight departure date, is stable and the passenger feels well (provided no oxygen is required during the flight).

Can I cancel my flight due to my medical condition/illness?

If a passenger is unfit to travel due to serious illness, a medical condition or procedure (e.g. hospitalization) - A Credit Voucher for the unused portions of the flight booking (excluding non-refundable fees and charges) will be offered. Please submit a copy of the valid medical documents (unfit to travel during travel period) to us via Live Chat.
If it is due to the serious illness/medical condition of an immediate family member - A Credit Voucher will be offered for the unused portions of the flight booking (excluding non-refundable fees and charges). Please submit a copy of the valid medical documents (unfit to travel during the travel period) as well as proof of relationship* e.g. Birth / Marriage Certificate, to us via Live Chat.
If a passenger is unable to fly on a scheduled flight booked due to the demise of an immediate family member – A Credit Voucher will be offered for the unused portions of the flight booking (excluding non-refundable fees and charges). Please submit a copy of the death certificate as well as proof of relationship* e.g. Birth / Marriage Certificate, to us. (If the deceased was supposed to fly, no cancellation fee shall be imposed on the deceased’s booking).

*MYAirline considers the following family members as "immediate":

● Spouse

● Children

● Parents

● Siblings

● Grandparents

Carriage of Medical Portable Electronic Devices onboard

You are allowed to carry onboard battery-powered medical portable electronic devices with the condition that it does not interfere with the aircraft electrical, navigational, communication equipment or poses any safety hazard to the aircraft and the cabin occupants.

Nonetheless, kindly take note that there are;

Prohibited Medical Portable Electronic Devices

Please note that medical portable electronic devices containing the items below are STRICTLY PROHIBITED and will not be accepted for carriage;

Oxygen cylinders/bottles
Wet/spillable batteries
Containing more than eight (08) grams of lithium per lithium metal battery
Containing more than one hundred sixty (160) watt hours per lithium-ion battery
Manufacturer’s label not available on the device

However, the following are some medical portable electronic devices containing lithium metal or lithium-ion cells batteries accepted for travel and use on board provided it meets the above requirements.

Portable Oxygen Concentrator (POC) - shall have original aviation (FAA or CAA) approved label
Continuous Positive Airway Pressure (CPAP)
Transcutaneous Electrical Nerve Stimulator Machine (TENS)
Nebulizer

Note:

The list above is by no means final or exhaustive
Portable dialysis machines shall not be permitted to be used on board

Conditions of Carriage

Passenger shall not be seated in an exit row
The medical portable electronic device shall meet our cabin baggage policy
The medical portable electronic device shall fit in the overhead stowage compartment or under the seat in front.
It is the passenger's responsibility to ensure that there is sufficient battery power for the duration of the flight and any possible unanticipated delays as these items and batteries cannot be charged using the onboard power
A maximum of 02 individually protected spare batteries (dry or gel cell) per person may be carried as cabin baggage only. Spare batteries are NOT allowed in check-in baggage. Spare batteries must be individually protected so as to prevent short circuits (by placement in original retail packaging or by otherwise insulating terminals, e.g: by taping over exposed terminals or placing each battery in a separate plastic bag or protective pouch)

How will my wheelchair/mobility device be transported?

Wheelchairs and mobility devices with batteries are NOT allowed entry as cabin baggage on a flight. However, they can be stowed as check-in baggage on the condition that the batteries are handled appropriately.

Please give us as much information as possible about the specifications of your wheelchair/battery (e.g. manufacturer) so that we may make the appropriate arrangements. You may do this by reaching out to us via Live Chat at least 48 hours before the scheduled time of departure.

For more information on the handling of batteries for wheelchair and mobility devices as check-in baggage, please refer to the table below.

Mobility aids and devices that have no battery:

Wheelchairs and mobility devices that have no battery (for example, canes or walking frames) are allowed to be carried into as cabin baggage

You may continue to use your mobility device up to the aircraft door/ passenger steps after which it must be given to our staff to be loaded in the cabin or aircraft hold.

We strongly encourage you to check in your wheelchair and use the one provided by us as some countries have strict health and safety regulations that do not allow staff to lift heavy items.

Mobility aids and devices with battery (Lithium-ion & Non-lithium batteries):

Wheelchairs and mobility devices with batteries are NOT allowed to be carried as cabin baggage. However, it can be accepted as check-in baggage given that the batteries must be handled according to the respective type as illustrated in the table below.

	Battery Type
	Non-lithium	Lithium
Handling of Battery	The batteries must be protected from short circuit by insulating the terminals (for example, by taping over exposed terminals); The batteries must be securely attached to the wheelchair/mobility device; The electrical circuits of the batteries must have been inhibited to prevent any accidental activation; and Any “on/off” switch must be in the “off” position Please note: A battery will not be accepted if it is leaking, cracked, ruptured, dead, damaged, the battery mark or the battery mark label or user manual is not in English. The label must be clearly visible.	The power rating of the lithium-ion battery must not exceed 300Wh, or for a device that is fitted with two batteries required for operation, the power rating of each lithium-ion battery must not exceed 160Wh: and A maximum of one spare lithium battery not exceeding 300Wh, or two spares each not exceeding 160Wh, may be carried in the passenger cabin of the aircraft in an appropriate manufacturer-issued battery pouch. Please note: A battery will not be accepted if it is leaking, cracked, ruptured, dead, damaged, the battery mark or the battery mark label or user manual is not in English. The label must be clearly visible.
Check-in	The battery will remain attached to the wheelchair / mobility device and the wheelchair / mobility device with attached battery will be handed in at the check-in counter to be transported as Check-in baggage.	To assist our staff with processing your battery-powered wheelchair/mobility device, you must bring with you; The test document that shows the lithium-ion battery meets the requirements of subsection 38.3, part III of the United Nations Manual of Tests and Criteria; and An appropriate manufacturer-issued battery pouch. However, we can provide the pouch if required or you do not have one. We will remove the battery at the check-in counter and you will carry the battery in an appropriate manufacturer-issued battery pouch to the cabin. The wheelchair/mobility device will be handed in at the check-in counter to be transported as Check-in baggage.

Note: Passengers with specific requirements may check-in online, but we recommend that you check-in at the airport so that we may help accommodate your specific needs. If you choose to check-in online, you must still present yourself to the check-in counter upon arrival at the airport so we may help accommodate your specific needs.

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Medical Condition or Illness