What happens if I make a double payment or duplicate booking?
You can request for a Credit Voucher for a duplicate booking if
Before submitting your voucher request via Live Chat, please check for the following conditions:
Note: We will maintain your first booking (based on the creation date and time) as a confirmed booking. Any approved Credit Voucher requests will be processed for the 2nd or subsequent booking(s).
On top of that, you can also request for a credit voucher if you happen to have made a double payment (only one booking and one booking number), OR if the same booking was charged more than once.