General Questions

Where can I book my MYAirline flight ticket?

You can go to our website, mobile app, or sales counter at the airport to book your flight tickets. Online booking closes four (4) hours before scheduled flight departure time. Our sales counter closes one (1) hour before departure time.

 

How can I check my flight status? 

You may check your flight status at  https://www.myairline.my/flight-status-update

 

How should I fill up the guest and contact details when booking a flight? 

As you fill-up the guest details when making a flight booking, please ensure that your name is spelt correctly and mandatorily identical to the spelling in your passport, visa, national identification card (ID), and other travel documents. 


Examples:

Name on the Passport /
Identification Card

Given Name

Family Name /
Surname

 Mohd Noor Ahmad Bin Mohd Ali   

 Mohd Noor Ahmad

 Bin Mohd Ali

 Sunita A/P Kumar

 Sunita

 Kumar

 Alice Lim Su Ye

 Alice Su Ye

 Lim

 Ng Ah Moi

 Ah Moi

 Ng

 Juan M. Dela Cruz

 Juan

 Dela Cruz

 Chalita Sakornchan

 Chalita

 Sakornchan

 Nguyen Ho Minh Lam

 Ho Minh Lam

 Nguyen


Unique Names

Our system does not accept symbols or special characters in our guests' names for instances; 
 

1. Names with alias (@)

     For those travelling domestically, if your name is spelled with a  ‘@’ or second name in your
     identification Card, remove the ‘@’ , insert a space between the two names OR fill up the first
     name. 

Examples:

Name on the Passport /
Identification Card

Given Name

Family Name /
Surname

 Aliff@Imran Bin Ahmad

 Aliff Imran

 Bin Ahmad

 Manimala A/P Murthy@Muthu   

 Manimala

 Murthy Muthu

 Lim Swee Teng @ Lim Swee Tin 

 Lim Swee Teng

 Lim Swee Tin

Note: If you are travelling internationally, we encourage you to fill up your name identically as per your passport. 

2. Names with hyphen

    If your name is spelled with a hyphen ‘-’, please replace it with a space:

Examples:

Name on the Passport /
Identification Card

Given Name

Family Name /
Surname

  Laura Applebee-Jones

 Laura

 Applebee Jones

  Lim Ker-Hoong  

 Ker Hoong

 Lim


3. Singles Names

    If your name only consists of a single name, e.g: Suryadi, please fill up the "Family Name /
    Surname” field with the same name filled up in the  “Given Name” field. 

Examples:

Name on the Passport /
Identification Card

Given Name

Family Name /
Surname

 Suryadi

 Suryadi

 Suryadi


Name Change & Correction
Changing names on your booking to another person is not allowed once your booking has been confirmed. As such, please check that all your details are correct before booking your flight.

Sometimes, minor errors or misspellings occur in the guest's name on the flight booking. 

Telephone & Contact
It is very important that you insert your country dialling code before your telephone contact.

 

Can I purchase baggage allowance less than 24 hours before departure? 

Yes, you can purchase baggage allowance from our website or mobile app via Manage Booking, at the airport sales counter, or via Live Chat on our website. but make sure you purchase your baggage allowance at least four (4) hours before your flight’s scheduled departure time – after that, you will not be able to do so.

Purchase of baggage weight within 4 hours from the departure of your flight can only be made at the airport checking counter. Passengers may only purchase a block of 15kgs at the airport. Any excess weight beyond 15kgs will be charged on a per kilo rate basis.

Passengers with pre-booked baggage weight and who have excess will also be charged for the excess on a rate per kilo basis.

 

How do I find my booking? 

A copy of your flight itinerary will be sent to the email address that you entered during the booking. If you are unable to find your booking, please contact your bank or retrieve an online bank statement to check if any transactions were charged, and:

  1. If there were no transactions identified in 24 hours from the time of your booking, your transaction was not successful, and you will need to make a new booking.
  2. If the transaction was charged, there may have been an error in entering your email address while making your booking. Please reach us via Live Chat for immediate

 

How many passengers can I include in a single booking? 

You may book up to nine (9) passengers in a single booking. To book additional passengers, please repeat the process to create a separate booking.

 

If my passport expires in less than six (6) months, can I still travel?

Unfortunately, no. It is compulsory for all passengers to carry a passport that is valid for more than six (6) months when travelling internationally. Please ensure that your passport is renewed before travelling.

 

How do I request a wheelchair?

You may pre-book a wheelchair at least four (4) hours prior to departure via Live Chat. However, please be informed that the availability of a wheelchair is subject to availability.

 

How much will I be charged for a wheelchair?

Please click on our Fare & Fees page for the wheelchair charges.

 

Does your aircraft have bassinet seats?

Unfortunately, no bassinet seat will be provided on our flights. However, you are allowed to bring your own child safety seat according to our approved specifications. An extra seat must be purchased for the child restraint device. For more information, go to our Infant / Child page. 

 

Can I travel while pregnant?

Yes, you can. If you are less than 35 weeks (about 8 months) pregnant, you can travel with certain conditions applied:

  • Pregnancy up to 27 weeks (inclusive):

You are required to sign a Release and Indemnity Form to be allowed carriage.

  • Pregnancy 28 weeks to 34 weeks (inclusive):

You will be required to produce a doctor's letter confirming that you are fit to travel. The doctor’s letter MUST be issued within seven (7) days of the scheduled flight departure date. You will also need to sign a Release and Indemnity Form.

  • Pregnancy above 35 weeks

You will not be permitted to travel on any flight for health and safety reasons.

 

If I have an alias or a second name, which name should I use during booking?

Your name should be identical to the name in your passport, visa, and/or other travel documents needed for your identification at both check-in and arrival at your destination.

 

What travel documents must I provided for my flights

For Domestic Flights 

  • Malaysian adults are required to produce their original identity
  • Malaysian children may be required to produce either original birth certificates or MyKid
  • All travellers on flights must posses valid passports with at least six (6) months of validity and the applicable valid visas.

For International flights

  • All travellers on international flights must posses valid passports with at least six (6) months of validity and the applicable valid visas.

 

Who do I contact if I have any enquiries about my booking?

You may reach out to us via Live Chat. Our Live Chat agents will be available from 0900 to 2100 daily, Malaysian Time (+8 GMT).